Contact

Contact TOUCHEVA

Thank you for visiting TOUCHEVA.

Our customer support team can assist you with product compatibility, pre-purchase questions, order status, shipping, installation guidance, returns, refunds, and other general inquiries.

Customer Support

Email: support@toucheva.com

Phone: +852 44052028

Service Hours: Monday-Friday, 9:00 AM-5:00 PM HKT

Messages received outside our service hours, on weekends, or during public holidays will be reviewed as soon as possible on the next business day.

Product Compatibility Questions

If you are contacting us about product compatibility, please include the following information whenever possible:

· Your MacBook model

· Display size

· Model number or approximate model year

· Operating system version

· The TOUCHEVA product or size option you are considering

Providing this information will help us understand your inquiry and offer more relevant guidance. Compatibility guidance is based on the information provided by the customer and the specifications available at the time of the inquiry.

Order and After Sales Support

For questions about an existing order, please include:

· Your full name

· Order number

· Email address used when placing the order

· A brief description of the issue

· Relevant photos or videos, if applicable

Please do not send complete payment-card information, account passwords, or other sensitive financial information by email.

Returns and Refunds

Please contact us before returning any product. Our support team will review your request and provide the applicable return instructions.

Products returned without prior authorization or sent to an address not provided by our support team may not be accepted. Return eligibility remains subject to our published Return Policy.

Business Information

Brand Name: TOUCHEVA

Company Name: ZHU LONG (HONG KONG) E-COMMERCE LIMITED

Business Address: PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD, TSIM SHA TSUI, Hong Kong