Terms of Service

1. Introduction

These Terms of Service govern your use of this website, www.toucheva.com. By using this website, browsing our products, creating an account, or placing an order, you accept these Terms of Service in full.

If you disagree with these Terms of Service or any part of these Terms, you must not use this website.

Legal Entity: This website is owned and operated by ZHU LONG (HONG KONG) E-COMMERCE LIMITED, having its registered address at PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD, TSIM SHA TSUI, Hong Kong.

Throughout the site, the terms “we,” “us,” and “our” refer to TOUCHEVA.

2. Intellectual Property Rights

Unless otherwise stated, TOUCHEVA and/or its licensors own the intellectual property rights in the website and the materials on the website. Subject to the license below, all intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, product information, order information, or other website materials for your own personal and non-commercial use, subject to the restrictions set out below and elsewhere in these Terms of Service.

You must not:

  • Republish material from this website without permission
  • Sell, rent, or sub-license material from this website
  • Reproduce, duplicate, copy, or otherwise exploit material on this website for commercial purposes
  • Edit or otherwise modify any material on the website without our written consent

3. Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use this website in any way that is unlawful, illegal, fraudulent, harmful, or misleading.

You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of, or is linked to, any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

You must not conduct any systematic or automated data collection activities, including but not limited to scraping, data mining, data extraction, or data harvesting, on or in relation to this website without our express written consent.

4. Product Information and Compatibility Disclaimer

TOUCHEVA provides consumer electronics accessories, including front touch frames designed to add direct finger and pen input to compatible MacBook displays. A MacBook, display, and third-party software are not included unless a product listing expressly states otherwise.

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, compatibility information, setup instructions, pricing, and availability information on our website are accurate and up to date. However, we do not warrant that all product information is always complete, accurate, current, or error-free.

Product packaging, included components, specifications, or instructions may vary slightly from the information shown on our website. Please review the product page, compatibility information, installation instructions, warnings, and accompanying materials before using the product.

TOUCHEVA is an independent brand and is not affiliated with, endorsed by, sponsored by, or certified by Apple Inc. MacBook and macOS are trademarks of Apple Inc. References to those names describe the intended product context and do not imply Apple authorization, certification, or approval.

Product compatibility depends on the specific device model, display size, operating system, connection, and setup. If you are unsure whether a product is compatible with your device, please contact us before placing your order.

5. Orders, Pricing, and Availability

All orders placed through this website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, suspected fraud, payment issues, shipping restrictions, or violation of these Terms.

Prices and availability of products are subject to change without notice. We make reasonable efforts to display accurate pricing and product information, but errors may occasionally occur. If we discover an error in the price or availability of an item you ordered, we may contact you for instructions or cancel the order and issue a refund.

6. Payment Terms

TOUCHEVA accepts major credit cards and other payment methods displayed at checkout. All payment transactions are processed through secure third-party payment gateways.

By placing an order, you represent and warrant that the payment information you provide is accurate, complete, and authorized for use.

Billing: When completing your purchase, a billing statement including “TOUCHEVA,” “TOUCHEVA.COM,” “ZHU LONG (HONG KONG) E-COMMERCE LIMITED,” or a similar descriptor may be displayed on your payment page and/or your card statement.

If you use PayPal or another third-party payment provider, your purchase may also be subject to that provider’s terms, conditions, and buyer protection policies.

Subscriptions and Auto-Renewal: If we offer a subscription or auto-renewal program, its price, billing frequency, renewal terms, and cancellation method will be disclosed before you enroll. You may cancel in accordance with the disclosed terms or by contacting us at support@toucheva.com.

7. Shipping, Returns, and Refunds

Shipping, returns, refunds, exchanges, and cancellations are governed by our separate policies, which form part of these Terms of Service.

Please review the following pages before placing an order:

  • Shipping Policy
  • Refund Policy
  • Privacy Policy

By placing an order on our website, you agree to the terms described in these policies.

8. No Warranties

This website is provided “as is” without any representations or warranties, express or implied.

TOUCHEVA makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, TOUCHEVA does not warrant that:

  • This website will be constantly available or available at all times
  • The information on this website is complete, true, accurate, or non-misleading
  • The website will be free from errors, viruses, or other harmful components

Nothing on this website constitutes, or is meant to constitute, technical, legal, financial, or other professional advice. If you require advice in relation to a technical, legal, financial, or other professional matter, you should consult an appropriate professional.

9. Limitations of Liability

TOUCHEVA will not be liable to you, whether under contract, tort, negligence, strict liability, or otherwise, in relation to the contents of, use of, or otherwise in connection with this website:

  • For any indirect, special, incidental, or consequential loss
  • For any business losses, loss of revenue, income, profits, anticipated savings, contracts, business relationships, reputation, goodwill, or loss or corruption of information or data
  • For losses caused by events outside our reasonable control, including delays by shipping carriers, customs delays, technical failures, or force majeure events

These limitations of liability apply even if TOUCHEVA has been expressly advised of the potential loss.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

10. Exceptions

Nothing in these Terms of Service will exclude or limit any warranty or liability that would be unlawful to exclude or limit under applicable law.

Nothing in these Terms will exclude or limit TOUCHEVA’s liability in respect of any:

  • Death or personal injury caused by TOUCHEVA’s negligence
  • Fraud or fraudulent misrepresentation on the part of TOUCHEVA
  • Matter which it would be illegal or unlawful for TOUCHEVA to exclude or limit, or to attempt or purport to exclude or limit its liability

11. Indemnity

You hereby agree to indemnify TOUCHEVA and keep TOUCHEVA indemnified against any losses, damages, costs, liabilities, and expenses, including legal expenses, incurred or suffered by TOUCHEVA arising out of any breach by you of any provision of these Terms of Service or your improper use of this website.

12. Breaches of These Terms of Service

Without prejudice to TOUCHEVA’s other rights under these Terms of Service, if you breach these Terms in any way, TOUCHEVA may take such action as we deem appropriate to deal with the breach.

This may include suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, cancelling orders where appropriate, and/or bringing legal proceedings against you.

13. Variation and Assignment

TOUCHEVA may revise these Terms of Service from time to time. Revised Terms will apply to the use of this website from the date of publication of the revised Terms on this website.

Please check this page regularly to ensure you are familiar with the current version.

TOUCHEVA may transfer, subcontract, or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent, where permitted by applicable law.

You may not transfer, subcontract, or otherwise deal with your rights and/or obligations under these Terms without our prior written consent.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on this website, constitute the entire agreement between you and TOUCHEVA in relation to your use of this website and purchases made through this website.

These Terms supersede all previous agreements in respect of your use of this website.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Hong Kong SAR, unless otherwise required by applicable consumer protection laws.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@toucheva.com
Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (HKT)
Business Address: PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD, TSIM SHA TSUI, Hong Kong
Company Name: ZHU LONG (HONG KONG) E-COMMERCE LIMITED
Phone: +852 44052028